Contact Us

We'd Love to Hear from You

Need an update about an order, guidance on a product, or help with a shopping question? The cartuniva customer care team welcomes your messages and will do its best to point you in the right direction.

Reach Our Team

Please send your inquiry to the email address below. For faster assistance, include your order number when your question concerns an existing purchase.

When We're Available

Our customer service hours are Monday through Friday, 09:00–18:00 (UTC+8). Messages received outside these hours will be reviewed during the next service period.

Your comments and suggestions are always welcome. We value the chance to make your cartuniva experience better.

E-mail: service@cartuniva.com

Customer Service: Mon–Fri, 09:00–18:00 (UTC+8).