Billing Terms and Conditions

Ordering and Billing at cartuniva

To support accurate purchases and responsible store operations, the following conditions apply when you place an order with us.

Order Acceptance and Quantity Controls

We may decline a purchase request or adjust or cancel quantities at our discretion. Limits may apply to an individual buyer, a household, or a particular order. In evaluating orders, we may consider shared accounts, payment cards, or billing and delivery addresses. We may also restrict purchases that appear intended for resale or distribution.

Changes to an Order

If an order needs to be modified or canceled, we may try to reach you using the email address, telephone number, or billing details supplied at checkout. Please make sure those details can be used to contact you.

Keeping Your Details Current

By shopping with cartuniva, you agree to submit complete, correct, and up-to-date order and account information. If your email address or payment details—including card number or expiration date—change, update them promptly so we can process transactions and communicate about your purchases when necessary.

Returns and Refunds

For information about returning merchandise or requesting a refund, please consult the Return & Refund Policy available on our store.

Our customer service team can assist with billing-related questions.

E-mail: service@cartuniva.com

Customer Service: Mon–Fri, 09:00–18:00 (UTC+8).